HK Express Flights

HK Express

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HK Express About HK Express

HK Express, which commenced operations on 27 October 2013 is Hong Kong’s one-and-only dedicated low-fare airline. Focusing on low fares, safety and on-time performance, HK Express is revolutionizing air travel in Hong Kong and Asia. HK Express provides low-fare travel to 27 popular destinations throughout Asia, with a commitment to opening more exciting routes in the future, offering efficient, practical and borderless air travel to everyone in Hong Kong. The logo is purple-red on a white background. Hainan Airlines was known among the shareholders. As of July 2019, it was acquired entirely by Cathay Pacific airlines. The fleet is only equipped with European aircraft Airbus.

HK Express competitors or alternatives are Tiger Airways, Jetstar or Airasia.

HK Express Hub Airports

Hong Kong Chek Lap Kok (HKG / VHHH)

HK Express Classes of Service

All Hong Kong Express seats are in economy class. There are seats with wide legs, but there is no difference in fare depending on the grade of seat, as in so-called business class and first class.

Instead, there are three types of fares that differ in service offerings and terms of purchase: Fan, Fan +, U-Biz

Fans are the cheapest, but the service is minimal, U-Biz is the most expensive, and the service is plentiful, and Fan+ is somewhere in between. Now let’s look at the specific differences in services.

TypeFanFan +U-Biz
PriceCheapUsuallyHigh
CancelImpossibleImpossibleYes
Reservation changePayPayFree
Seat selectionPaySome freeFree
Cabin baggage7 kg7 kg7 kg
Checked baggage0 kg25 kg30 kg

HK Express is one of 3 airlines that are authorized to fly to Beijing and Shanghai from Hong Kong. The airline is particularly important, heavily frequented and very good at comparing prices on the route from the South Korean capital of Seoul (ICN airport there) to Hong Kong. Shalu (RMQ) and Osaka (KIX) are also heavily frequented. The flight schedule from HKG to Kunming (KMG), Fukuoka (FUK), Tokyo-Haneda and Penang (PEN) is a little less frequent, but still numerous. The exotic Kota Kinabalu (BKI), the capital of the Malaysian state of Sabah on the island of Borneo, is also served.

There is no code share agreement, except for the owner of the airline, Cathay Pacific.

HK Express Check-in

Online Check-in

Online check-in (web check-in) is a check-in method that allows you to easily complete the check-in procedure on the day of boarding by completing part of the check-in procedure using a computer, smartphone, or app in advance. If you have no baggage to check in, you can significantly reduce the procedure time on the day.

How do I check in online?

Open the Hong Kong Express website on your computer or smartphone and click Online Check-in.

Enter your booking number and surname on the next screen to open the online check-in screen. Enter the passport number of the passenger and the passport expiration date to complete the procedure. (Charges will be added if you select a seat or add luggage.) Although you can perform the procedure at the airport even if you display the QR code on your smartphone, there are cases where the QR code can not be read well, so print the boarding pass on the screen displayed when the procedure is completed.

*Online check-in is not available if you are departing from an airport other than Japan, Hong Kong or Thailand.

*Online check-in is not possible even when accompanied by an infant under 2 years of age.

Baggage

If you have baggage to check in such as a suitcase, check it in at the check-in counter.

If you have no baggage to check in, you do not need to go to the check-in counter. When you arrive at the airport, head straight to the security checkpoint.

Check-in start time

Online check-in is available from 48 hours to 75 minutes before departure.

Click the button below to check in online.

ONLINE CHECK-IN

Airport Check-in

To check in at the airport, check the closing times of the check-in counter on the HK Express website. If you are not at the airport in time, you will not be able to board the plane and you will lose all your rights on the purchased flight ticket.

HK Express Baggage Allowance

Carry-on baggage

One passenger can carry one bag and one personal item, for a total of two. Personal items include the following: Small handbags, wallet, laptop, small camera, binoculars, the amount of books that are recognized for reading on board, duty-free goods, umbrella, canes, crutches, and walking equipment that are considered necessary for passengers to walk, amount of food that an accompanying baby is allowed to consume during the flight, carry basket for accompanying baby.




Luggage weight should be less than 7 kg. There is no weight limit for personal items. The size of the items to be carried on board must be within 56 cm x 36 cm x 23 cm. Excess items must be checked in as checked baggage at the check-in counter. As a result, the prescribed checked baggage fee will be charged.

Checked baggage

The weight of one piece of checked baggage must not exceed 32 kg. Baggage over 32kg may be refused and must be split into multiple pieces up to 32kg. Depending on the type of ticket, Hong Kong Express determines the weight of checked baggage you can check in at no additional charge as follows:

Fun + 25 kg, U-Biz has 30 kg baggage allowance. The cheapest Fun class tickets do not include any baggage. You must pay an additional fee to add luggage.

Other luggage

Bicycle, diving equipment, golf equipment, skiing, snowboard, surfing are considered sports equipment and the above large baggage charges apply when checking in on board.

Musical instruments that meet all of the following requirements can be carried on board as baggage. The weight, size and number of instruments are included in your carry-on baggage.

  • Stored in a hard case with rounded corners (not soft case)
  • The total of the three sides of the case is within 115 cm
  • The weight including the case is within 7 kg

Wheelchairs used by passengers for transportation can be brought in and checked in free of charge. Wheelchair weight does not count towards the weight, size or number of carry-on or checked baggage.

The points to note are as follows: Wheelchair passengers are advised to arrive at the airport at least 3 hours before departure. Electric wheelchairs must comply with the International Air Transport Association (IATA) Dangerous Goods Regulations. Electric wheelchairs must be deposited at the check-in counter at least 1 hour before departure.

Tripuck does not guarantee the correctness and timeliness of the information. Contact your agency or airline for actual luggage information

HK Express Seat Selection

Seat selection is generally done when booking your ticket online. You can select a seat on the next screen where you select baggage or meals.

When you click the seat you want to reserve, a check mark will be put in the selected seat and it will be in the selected state. Click it again to deselect it.

If you didn’t specify a seat when you first made the reservation, but you want to specify it later, you can enter it from the reservation management on the top page of the Hong Kong Express website. Enter your reservation number and email address to open a screen where you can select a seat. However, the seat selection fee will be higher than when making the first reservation.

HK Express Knee Distance

Because of the airlines who want to reduce the cost of flying more passengers, knee distance is very important especially on long haul flights. The front seats and emergency exit seats are the seats with the highest knee distance. It is generally sold for a fee.

Asia Miles Frequent Flyer Program

Reward-U was a HK Express miles program. Reward-U merged with Asia Miles after acquisition by Cathay Pacific. Miles are now collected with the airline Asia Miles program.

HK Express Food & Beverage

You can book your meal on the Hong Kong Express website up to 96 hours before departure. When you make a reservation, one bottle of water will be provided for free.

In-flight meals include:

  • Beef lunch (1,500 yen, 105 HK$)
  • Soba lunch (1,500 yen, 105 HK$)
  • Dim sum set (1,050 yen, HK$65)
  • Japanese-style beef bowl (1,050 yen, HK$65)
  • Battay (1,050 yen, HK$65)
  • Baked pork rice (1,050 yen, HK$65)
  • Tomato sauce penne (1,050 yen, HK$65)
  • Yangzhou fried rice (HK$65) *US routes only
  • Bulgogi rice bowl (HK$65) *US routes only

The prices of drinks and snacks are as follows.

  • Mineral water (HK$22)
  • Soft drinks (HK$25)
  • Coffee/Tea (HK$25)
  • Canned beer (HK$45)
  • Snack confectionery (HK$15-25)
  • Cup noodles (HK$30-35)

HK Express Inflight Entertainment

Since HK Express is a cheap airline, in-flight service is significantly cut compared to ordinary airlines. Low fare is cheap airline because it is low service. The main services are as follows.

In-flight sales (food and drinks, duty-free goods)
In-flight magazine (English/Chinese)
Hong Kong Airport Express discount ticket sales

HK Express Pet Policy

Pets cannot be brought in or checked in for any reason.

Assistance dog

Auxiliary dogs such as guide dogs and hearing dogs can be boarded with passengers if all the following conditions are met.

For departures from Hong Kong, submit the original documents required by the Hong Kong Fisheries and Nature Conservation Office to the Hong Kong Express Customer Center 48 hours before departure

HK Express Lounge

The lounges are indispensable especially for business class passengers. What facilities does it offer? Here you will find detailed information about HK Express lounges for a comfortable start to your trip.

HK Express
IATAICAOCallsign
UOHKEHONGKONG SHUTTLE

Founded:2004
Country:Hong Kong
Hubs:HKG
Owner: Cathay Pacific
Alliance:U-FLY Alliance
Frequent Flyer Program: Asia Miles
Company slogan: Hong Kong's Low-Fare Airline

Number of Aircraft: 24
Destinations:  26
Average Age of Aircraft: 5.5
Type of Aircraft: Airbus
Detail of Fleet: Airbus A320, Airbus A320neo, Airbus A321

Head Office: 7/F One City gate, 20 Tat Tung Rd, Tung Chung, Hong Kong, China
Phone Number: +852 3902 0288
Fax Number:
E-mail: guest.relations@hkexpress.com

Why should I choose?

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